Refund and Return Policy

Lone Bear Coffee Refund & Replacement Policy

As a company specializing in high-quality, consumable food products, we adhere to strict standards to ensure the freshness and safety of our coffee.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.

1. No Returns on Perishable Goods

We do not accept returns or refunds for coffee products based on taste preference, or for items that have been opened or partially consumed. This is due to the perishable nature of the product and for food safety reasons.

2. Replacements for Damaged or Incorrect Orders

We only offer replacements or full refunds if the coffee you received was:

  • Damaged: The bag was ripped, compromised, or clearly damaged upon arrival.

  • Incorrect: You received the wrong type of coffee (e.g., you ordered Dark Roast and received Light Roast).

  • Defective: The product is demonstrably defective (e.g., major packaging failure).

3. How to Request a Replacement

If your order meets the criteria above, you must contact us within 7 days of delivery to qualify for a replacement.

  1. Email Us: Send an email to toryg@lonebearcoffee.com.

  2. Provide Details: Include your order number, a description of the issue, and—most importantly—a clear photograph of the damaged or incorrect item and the shipping box.

  3. Review: We will review your request and, if approved, we will ship a replacement order at no cost to you or issue a full refund to your original payment method.

4. Shipping Issues

  • Non-Delivery (In-Transit/Lost): If your package appears lost in transit (no tracking updates for 10+ days), please contact us. We will work with the carrier to investigate and, if confirmed lost, we will send a replacement.

  • "Delivered" but Not Received: If tracking shows "Delivered" but you did not receive the package, please check with neighbors. Lone Bear Coffee is not responsible for packages that are stolen or misdelivered by the carrier once marked "Delivered." You will need to file a claim directly with the shipping carrier.